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Programmer, Inclusion

City of Brampton


Reporting to the Coordinator, this position provides supervision to contract, part-time and volunteer support staff and ensures quality program delivery and excellent customer service to meet current and changing needs of the community.

The Recreation Programmer (Inclusion) position is responsible for creating, developing and implementing inclusion recreation programs, services and/or special events that meet the needs and interests of the residents of the City of Brampton.  Specifically, this positions oversees the delivery of inclusion recreation programs; assesses and evaluates inclusion recreation programs; and networks, liaises and partners with various stakeholders to coordinate, facilitate and collaborate in the delivery of inclusion recreation programs, services and special events. 

Overall, this position plays an integral role in reducing the barriers to recreation programs within the City of Brampton in order to provide more accessible and inclusive recreation environment for individuals with disabilities and/or unique needs.

Business Distinctions – Primary Function includes one of the following areas of focus; there may also be a secondary area of focus as well

  • Aquatics/Skating
  • Active Living – may include dance, racquet, fitness, outdoor education, youth/general, preschool, child care
  • Seniors
  • Arts
  • Golf, Curling, Tennis
  • Ski, Xtreme, Special Events
  • Generalist
  • Inclusion
  • Environmental
  • Outdoor Education

Supervision of support staff

  • Recruit, hires, trains and provides ongoing Supervision, Leadership, Coaching and Recognition to part-time and volunteers
  • Provide advice, guidance and direction to recreation staff and volunteers in the delivery of inclusion recreation programs, services and/or special events.
  • Respond to and assist recreation staff and volunteers with crisis support and/or physical/ behaviour interventions during the delivery of recreation, when required
  • Development of part-time staff and volunteers through seasonal trainings, and ongoing coaching and feedback
  • Implement and deliver ongoing communication plan to direct reports
  • Adhere to corporate, departmental, and divisional standards
  • Manage adherence of governing legislations and regulations; corporate policies, procedures, standards and guidelines; governing body’s standards and guidelines.
  • Preform in accordance to facility Manager on Duty roles and responsibilities as required
  • Develop and deliver proactive and strategic recruitment and retention plan for part-time staff and volunteers
  • Evaluate training needs, and manage execution of staff trainings, orientations and meetings
  • Visit the City’s various recreation facilities to oversee inclusion recreation programs and services, completes facility scans, and responds to various requests/ concerns from Recreation Staff and program participants/ family members of program participants


  • Thorough documentation of coaching, feedback and training of part-time staff and volunteers
  • Verification of part-time payroll entry in accordance with staff schedules
  • Prepares for and follow-up on incident/accidents reporting and communicate timely bases on severity
  • Sessional reporting of program capacities on collection and analysis of data, customer satisfaction, revenue and expenses.
  • Compile and review daily, weekly and sessional statistics and checklists
  • Timely follow-up on program related refund requests
  • Adherence to all mandated deadlines
  • Participation in any quality assurance program
  • Develop and monitor staff and volunteer schedules sessionally according to program needs
  • Proactive planning of upcoming sessions
  • Ensure program plans are created, communicated, and available for all program staff
  • Documentation of staff and volunteer trainings; ongoing monitoring of staff certifications, maintaining staff files and ensuring staff certifications remain current
  • Ensure all staff hiring packages are completed in a timely manner
  • Act in the absence of the Recreation Coordinator, when required

Customer Service and Community Development 

  • Timely and appropriate follow-up with customer concerns, requests, and inquiries
  • Liaising with internal and external groups as required related to programs, services and special events
  • Planning and delivering community special events in collaboration with facility and/or special events team
  • Promote and create awareness of inclusion recreation programs, services and/or special events within the City of Brampton
  • Deliver strategies to increase customer recruitment and retention through continuous improvement of customer experience
  • In collaboration with the coordinator, foster and maintain ongoing excellent relationships with community partners.

Program Development

  • Ongoing research, acquiring knowledge and expertise related to industry trends pertinent to portfolio
  • Network with various internal and external stakeholders to assess inclusion recreation needs and interests in order to develop applicable programs
  • Create, develop, coordinate and implement inclusion recreation programs, services, and special events for individuals with disabilities
  • Liaising with other facilities and lines of business to ensure complimentary and consistent delivery of programs
  • Conduct program quality assurance through ongoing program visits and observations, customer engagement and participation experience and
  • Adhere to program development and brochure development processes
  • Monitor program registration and waitlists and makes necessary modifications as required
  • Execute action plans to meet targets and potential growth
  • Assist Recreation Coordinator with marketing and business plan
  • Attend school events, such as open houses, parent nights, and registration days to support program participation and development
  • Assist individuals with disabilities, unique needs and/or families in selecting appropriate programs and/or level of support required to participate in recreation programs


  • Monitor and report on expenses and revenue actuals and forecast according to portfolio
  • Purchases and Manage inventory of program supplies and materials

Mandatory Certifications, Designations or Licences

  • Current Standard First Aid/CPR-C
  • Valid Ontario non-probationary Class G Driver’s License and have access to a vehicle

Aquatics:  Must possess and maintain current certifications as follows:

  • National Lifeguard – Pool
  • Airway Management
  • Lifesaving Instructors
  • Lifesaving Swim Instructors
  • Aquatic Supervisory Training or Aquatic Management Training
  • The following certifications are considered an asset:
  • HIGH FIVE Principles of Healthy Child Development & QUEST 2
  • Advanced Instructors
  • Bronze Cross Examiner
  • First Aid Instructor/Examiner
  • National Lifeguard Instructor/Examiner
  • Airway Management Instructor/Examiner
  • Lifesaving Coach Level 1
  • Lifesaving Society Instructor Trainer
  • Lifesaving Society Swim Instructor Trainer
  • Pool Operators
  • Aquatic Safety Inspectors
  • Aquatic Fitness Certification (e.g. CALA, Water Art or equivalent)


  • Current FIS or PTS certification with CanFit Pro and/or CSEP and/or equivalent certification with recognized affiliation


  • Level 3 Certification with the Canadian Ski Instructors Association (CSIA) or Level 2 Certification with the Canadian Association of Snowboard Instructors (CASI)
  • Level 1 Certification with the Canadian Ski Coaches Federation (CSCF)


  • Professional Golf Management diploma and full Class “A” Certification
  • PGA of Canada Class A member


  • NCCP Coaching Certificate
  • Gymnastics level 2

Preferred Certifications, Designations or Licences:

Bronze Cross Examiner, National Lifeguard Instructor, National Lifeguard Examiner, First Air Instructor, First Aid Examiner, BOAT Instructor, Boat Rescue Instructor, Instructor Trainer

  • Degree or diploma in the following related fields; therapeutic recreation, mental health, behavioural sciences, social work, psychology, nursing, disability studies or a related discipline specific to this job
  • 2 years of related programming and planning experience and working with individuals with disabilities
  • 1 year of supervisory experience
  • Working knowledge of related legislation, in applicable area of discipline; specifically, the Accessibility for Ontarians with Disabilities Act (AODA) and the Human Rights Code
  • Demonstrates experience utilizing behaviour management techniques and physical intervention techniques
  • Demonstrates experience working with the families of individuals with disabilities and/or unique needs
  • Demonstrates experience providing direct inclusive programming and/or implementing program adaptations to meet the needs of individuals with disabilities
  • Working knowledge and understanding of disabilities and unique needs and related practices and ideologies
  • Working knowledge of various disabilities and associated barriers, behaviour management techniques, physical intervention techniques, and family development/ dynamics theories
  • Demonstrated ability to effectively respond to and accommodate individuals with disabilities and/or unique needs
  • Demonstrated ability to exercise discretion and judgment when handling confidential, sensitive, and/or controversial information
  • General knowledge of federal and provincial financial aids and supports for individuals with disabilities and/or unique needs
  • Proficiency in MS Office
  • Customer service skills and experience
  • Written and oral communication skills


**Various tests and/or exams may be administered as part of the selection criteria.

TO APPLY: Please apply online, quoting file number: 102747 by December 12, 2017 at: or via and search for key words City of Brampton. If you require assistance with the application process, please contact us directly. We thank all applicants; however, only those selected for an interview with be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. We are dedicated to equal opportunity.

The City is an equal opportunity employer.  We are committed to inclusive, barrier-free recruitment and selection processes and work environments.  If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. 

Programmer, Inclusion Brampton Ontario

Expiry Date: 2017-12-12
Date Posted: 2017-11-29
Province: Ontario
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