Manager, Parking Services

City of Kingston

Kingston’s vision of being a smart, livable 21st century city is fast becoming reality. History and innovation thrive in our dynamic city located along the beautiful shores of Lake Ontario, an easy drive from Toronto, Ottawa and Montreal, in the heart of eastern Ontario. With a stable and diversified economy that includes global corporations, innovative startups and all levels of government, Kingston’s high quality of life offers access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Position Summary

The Manager, Parking Services, is responsible for providing leadership to their business area in alignment with objectives in the Official Plan, Transportation Master Plan, and Transportation Services strategies.

The Manager supports strategic planning, budget development, work planning, human resources, staff development, capital projects and change management and collaborates with internal and external stakeholders to build working relationships that are mutually beneficial.

Parking Services is responsible for the management of the City’s on-street and off-street public parking supply. The parking inventory includes approximately 4,000 paid parking stalls located on –street and in surface lots and structures. The equipment used to manage the inventory includes pay on foot systems, parking meters and permits.

Parking Services implements parking policy changes and manages the enforcement of the City’s parking by-law across the City.


Leadership/Planning - Establish plans, objectives, and metrics that contribute to the transportation strategies and Annual Plan. Align the work of Parking Services with the broader goals and objectives of the service area. Responsible for providing leadership and management to ensure safe, effective, customer focused, and fiscally responsible parking systems and services. Plan and optimize parking inventory by using best practice parking management strategies and demand management strategies consistent with the broader City transportation policies.

Service Delivery – Manage annual budget for unit. Identify issues and reallocate resources as required in order to ensure the achievement of annual plans and objectives. Responsible for parking operations and enforcement management (short and long term), data collection, retention, and analysis, revenue collection and control, asset management (facilities, equipment and software), risk management, budgeting, programs, and projects.

Health & Safety – Lead, promote, model, and support a culture of health, safety, well-being, and respect.

Customer Focus – Ensure the customer perspective is a driving force behind decisions and activities. Implement service practices that meet customers’ and the corporation’s needs. Liaise with internal and external stakeholders. Monitor and respond to parking inquiries and problems.

Building Relationships – Develop and use collaborative relationships to facilitate the accomplishment of goals.

Facilitating Change – Facilitate the implementation and acceptance of change within the workplace. Conduct analysis, planning, and implementation of changes and improvements to Parking Services in alignment with the Official Plan, Transportation Master Plan, and Transportation Services strategies.

Coach & Develop – Engage team members in developing and committing to action plans that target specific competencies, skills, or knowledge related to performance improvement or to prepare for success in new responsibilities.

Qualifications, Competencies

4 year university degree in Business Administration, Commerce, Engineering, Planning or a related field;

5 years experience in a parking operations and/or transportation environment, land and/or real estate development;

Experience in business planning, customer service best practices, project management, budgeting and financial forecasting;

Leadership experience dealing with human resources and labour relations issues in a unionized environment;

Extensive experience working with and engaging the public, business, and community stakeholders;

Must possess and maintain a valid class “G” Ontario driver’s license.

Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.

Skills, Abilities, Work Demands

Excellent communication skills with the ability to influence others, negotiate, mediate, and resolve conflicts.

Knowledge of transportation and parking policy, best practices, and asset and risk management.

Knowledge of municipal by-laws and transportation policies as well as related legislation and industry trends and practices.

Ability to strategically manage assets and deliver results.

Ability to work in a politically sensitive environment while demonstrating tact and diplomacy.

Excellent leadership skills with the ability to coach, motivate and develop employees.

Strong computer skills including MS Office.

Required to obtain and maintain satisfactory CPIC (Criminal Record Check) at own expense.

Salary Range: $85,285 - $106,597 / Year
Closing: February 22, 2018

Please apply to Career Opportunities at: 
Your resume or application must clearly demonstrate how you meet the requirements of the position. We thank all of those who apply; however, only those selected for further consideration will be contacted. The City of Kingston is an equal opportunity employer. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act. 

Manager, Parking Services City of Kingston Ontario

Expiry Date: 2018-02-22
Date Posted: 2018-02-05
Province: Ontario