Community Support Associate -Bilingual

City of London

Summary of Duties     

Reports to Manager(s) or designate.  Based on a defined set of criteria, determines initial and continuing eligibility for persons in receipt of Community Support Programs (Child Care Fee Subsidy, Discretionary Benefits). Completes necessary supporting documentation.

Services offered in English or French as requested by client.

Work Performed       
  • Interviews applicants for assistance for Child Care Fee Subsidy and Discretionary Benefits.
  • Completes all necessary Provincial and Municipal forms in compliance with regulations and guidelines.
  • Maintains knowledge of relevant legislation such as sections of the Day Nurseries Act, the Ontario Works Act and the Ontario Disability Support Program Act, applicable regulations, supplements and guidelines, municipal policies and business practices and community resources.
  • Based on a defined set of criteria, reviews and assesses income, assets and other pre-defined information to establish initial and continuing program eligibility and issues program specific financial assistance.
  • Ensures proper documentation is received, reviewed and recorded to verify initial and ongoing eligibility of clients for Child Care and/or Discretionary Benefits Program funding in accordance with defined legislation and guidelines. Processes all necessary computer and file documentation.
  • Monitors caseload to determine ongoing program eligibility, updates and documents files and takes appropriate action.
  • Communicates with clients and/or their representatives regarding eligibility and entitlement.
  • Organizes and maintains client files.
  • Provides referral information regarding other social services in the community.
  • Compiles statistical data and gathers information internally and externally as required.
  • Performs various administrative functions including scheduling appointments, processing and reconciling invoices, maintaining client files and processing recoveries and overpayments.
  • Operates standard office equipment.
  • Performs related duties as assigned.
  • One year of a two year Community College Human Services Diploma or educational equivalent.
  • Written and oral proficiency in both official languages (English and French)

Six months to one year related experience.

Specialized Training and Licenses             

Demonstrated proficiency in word processing, spreadsheets and various software packages.
Excellent verbal and written communication skills.

Compensation Range     $35,649- $52,192

Hours of Work:
Monday: 8:30 am- 4:30 pm
Tuesday: 10:00 am- 6:00 pm
Wednesday: 8:30 am- 4:30 pm
Thursday: 8:30 am- 4:30 pm
Friday: 8:30 am- 4:30 pm   **Please note that hours of work are subject to change.

Important Instructions  This is a permanent position being filled on a temporary basis for up to 2 years.
NOTE: Applicants will be required to complete a job related test.
Please upload your transcripts with your application (under the Documents Section).

To apply: Please visit the City of London Website . Any other forms of applications will not be accepted.
Closing Date : January 11,2018

Please note successful candidates will be asked to provide a Police Information Check dated within the last six months. This documentation would not be required until further in the recruitment process (following the interview stage if selected).

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The Corporation of the City of London strives to foster a workplace in which all individuals maximize their potential, regardless of their differences. We are committed to attracting, engaging, developing and celebrating exceptional people in public service who are representative of our community.
The City of London is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

Community Support Associate -Bilingual London Ontario

Expiry Date: 2018-01-11
Date Posted: 2017-12-19
Province: Ontario