Issues Manager, Planning, Urban Design & Sustainability

City of Vancouver

Main Purpose and Function

The City of Vancouver is striving to become the greenest city in the world by 2020 and has set goals and priorities so that it can be a prosperous, sustainable, affordable, and inclusive place to live, play, work, visit and do business.  While a growing city with new development has impacts, guided by community planning and city-wide policies and an innovative mix of funding tools, new developments help deliver significant community benefits, amenities and services to serve new residents, workers and visitors.

In 2016, over 5,000 building and development permits were approved, with a construction value of $2.7 billion.  The Issues Manager will represent the General Manager, Planning, Urban Design & Sustainability, in these complex business relationship matters and be responsible for facilitating cross-functional teams to achieve outcome based results in collaboration with city departments, developers, landowners, community groups, and government agencies.  By ensuring issues resolution, negotiations and implementation strategies are conducted in partnership with senior leaders in the PDS department and across the organization, the Issues Manager will enable service delivery and innovation within PDS to support achievement of the City’s overall objectives.

Specific Duties/Responsibilities
  • Serves as liaison for the PDS business relationship and overseeing stakeholder and issues management with developers, landowners, government agencies, and other public and private sector organisations.
  • Consults with GM to ensure all proposed projects, negotiations, agreements and services are prioritized according to value to the organization.
  • Leads stakeholder review requests in relation to development or rezoning applications for a diverse range of Planning and Urban Design projects.
  • Collaborates with PDS senior leaders and managers of various City Operations areas to resolve issues, solve problems, gain consensus and execute in service delivery.
  • Negotiates and/or facilitates negotiations of complex development approvals between applicants and PDS to ensure alignment with PDS business plan, including compliance and consistency with strategic and policy plans, and the achievement of public benefits and appropriate development contributions.
  • Provides recommendations to the General Manager and contributes to PDS strategic planning process.
  • Works with PDS senior leaders and process owners to explore new and innovative ways of delivering services and to identify and recommend changes to core business processes or service delivery methodologies which may have significant operational and financial implications.
  • Leads or supports business improvement efforts to improve operational efficiencies, service effectiveness and service excellence.
Minimum Position Requirements

Education and Experience:

  • An undergraduate degree in a relevant discipline along with related experience in urban planning or development.
  • Significant experience in managing complex, multi stakeholder projects.
  • Demonstrated experience working in an environment that balances public policy and business objectives.
  • Knowledge of/experience with local government issues and/or specifically the City of Vancouver is an asset.
  • Formal training and experience in project management, preferably consistent with the Project Management Institute (PMI) and Project Management Professional (PMP) certification, is preferred.

Knowledge, Skills and Abilities:

  • Thorough knowledge of the principles, practices, and tools of city planning in general, and of urban design in particular and a thorough understanding of the City of Vancouver’s Zoning and Development By-law, Guidelines, and Rezoning policies and processes.
  • Demonstrated leadership skills, balancing independence, initiative and decisiveness with good judgement and a collaborative approach.
  • Strong facilitation and problem resolution skills with the ability to bring together stakeholders with a diverse set of interests, styles and areas of expertise, and align them toward a unified goal.
  • Excellent analytical skills with ability to systematically frame and analyse an issue, opportunity or problem, and arrive at a sustainable and balanced approach.
  • Excellent organisational skills, with the ability to process large volumes of information and to concurrently manage multiple tasks and competing priorities.
  • Superior written communication and verbal communication with the ability to build consensus while representing City’s interests.

Business Unit/Department: Planning, Urban Design & Sustainability
Employment Type: Regular Full Time
Application Close:  December 10, 2017

The City of Vancouver is always interested in adding high performing team members to its staff.  If you would like to be considered for this exciting and impactful career opportunity, please apply on our careers site.

We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion


Issues Manager, Planning, Urban Design & Sustainability Vancouver British Columbia

Expiry Date: 2017-12-10
Date Posted: 2017-11-21
Province: British Columbia