Manager, ITS Client Support
Summary of Duties:
Reporting to the Senior Manager, Infrastructure and Data, responsible for the Client Services team, which is the first point of contact at Information Technology Services (ITS) for City of London staff and triages all incoming incidents and requests. Committed to providing secure, innovative, and reliable solutions for Information Technology needs through a highly operational team, the Manager, ITS Client Support focuses on excellence in customer service through timely, empathetic, and efficient IT support. With a shared mandate, the Client Services team is committed to providing excellence in municipal services to the citizens of London.
Qualifications:
- Three-year Community College Business Information Systems Diploma or bachelor’s degree in Computer Sciences or in a related field plus five years of customer service management in an IT environment is required.
- Five to seven years related management experience in an information technology environment or equivalent combination of education and related professional and lived community experience.
- Information and Technology and Project Management focused certifications are an asset; examples include but not limited to: Project Management Professional, Microsoft Certifications (Fundamentals, Associate, Expert)
- Familiarity with Enterprise Content Management in SharePoint Online would be an advantage.
Compensation & Other Information:
$112, 978 – $148, 226
This posting is for one (1) permanent, full-time position.
Current Hours of Work: Monday – Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement: Hybrid
Work hours and work arrangement are subject to change in accordance with business requirements.
How to Apply:
For a complete job description and to apply on-line, please visit the City of London website at https://london.ca/government/employment-opportunities
Please note following the interview stage, proof of education will be required prior to moving to the next stage in the selection process.
Closing Date for Applications: Sunday, July 14, 2024
We appreciate all applications, however, only those selected for an interview will be contacted.
As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.
