Web accessibility and inclusion for municipalities Save article Remove saved article

Municipalities across Canada are pivoting their digital priorities. In particular, there has been an increase in discussions and focus on user experience (UX) when it comes to municipal digital communication tools. UX is a large umbrella that not only includes the usability of a website or tool, but also encompasses many other concepts such as accessibility, diversity, and inclusion. Therefore, the user’s overall interaction and experience when navigating a website and engaging with