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Understanding what makes people "tick"
Published in
February 2011
- Page 27
People in positions of responsibility need to have tremendous communication skills, and municipal employees are no different. It is essential for them to communicate in a way that will motivate their staff, reassure and inform council members, and promote the programs of the municipality to the community.
What if you always knew what to say and how to say it, in such a way that your message would be received clearly and receptively by others?
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