Say what you do, do what you say and prove it Save article Remove saved article

“Say what you do, do what you say, and prove it.” 

In industry and service circles, the above mantra is a well-known principle of quality assurance, one that is often associated with ISO 9000 certification. Certified organizations demonstrate that they do indeed follow through on what they say they will do – and they have the record keeping to prove they’ve done it. For potential customers or clients, the ISO “seal of approval” says that