Creating and maintaining the resilient organization (Part 3) Save article Remove saved article

In the first part of this series, we reviewed predictable and unexpected shocks that a municipal organization could encounter. In the second part, we revisited a few fundamental approaches that can be taken to make the municipal organization more resilient to the impacts of those shocks. In this third and final instalment, we will review a key strategy that a leader should include in building and maintaining resilience in the staff within municipal organizations when