Building trust Save article Remove saved article

Empirical research in economics, business strategy, marketing, and ethics clearly shows that high-trust organizational environments have better results, more innovation, more flexibility, more partnerships, less friction, lower costs, less hierarchy – to name just a few benefits. Trust in and between organizations is so critical, leadership theory pioneer Warren Bennis called it “the lubricant that makes it possible for organizations to work.” Yet multiple polls in Canada show trust in government, media, business – even