Problem solving with HCD: The most important thing about solving problems with HCD is that it keeps the stakeholders at the heart of the process.
Published in
February 2021
- Page 13
The global pandemic has literally changed the way the world does business overnight, and municipalities are no exception.
Forced to work more remotely, public sector entities have creatively devised short-term strategies and tactics to address their immediate needs. On a daily or weekly basis, refinements are made as municipal councils and staff settle into new working arrangements.
At the same time, new demands are being placed on municipal governments for greater participatory democracy, especially in
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