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Waiting wastes focus

by DE JAGER P
Published in July 2019 - Page 29

Let’s start this month’s column a bit differently.

Knock Knock
Who’s there?
Municipal!
Municipal who?

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Organizations are powered by information. How productive we are is determined entirely by the speed that information flows from person to person, from machine to person, or from machine to machine. When the information flow comes to a halt – when no body and no thing is talking to another – nothing happens.

When what we’re communicating

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